NOTE: The author in bold is the presenter.
Application of Focus Groups and Learning Cycles on the A3 Thinking Methodology: the case of increasing machinery capacity at a steel plant Carlos Ernani Fries, Federal University of Santa Catarina (Brazil); Guilherme Luz Tortorella, Federal University of Santa Catarina (Brazil)
General Satisfaction Index (GSI) Applied to Organizational Climate Researches: a new approach focused on banking Carlos Ernani Fries, Federal University of Santa Catarina (Brazil); Guilherme Luz Tortorella, Federal University of Santa Catarina (Brazil)
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