IEOM 2015
 

 

 
 

Service Systems and Service Management

NOTE: The author in bold is the presenter.


Efficiently Serving Customers at a Call Center
Chih-Chin Liang, (Taiwan)

A Development of Satisfaction-Loyalty and Reputation Relationship Model Using Performance Measurement Approach of the Private Medical Clinics’ Services
Norhayati Zakuan, Universiti Teknologi Malaysia (Malaysia); Norzaidahwati Zaidin, Universiti Teknologi Malaysia (Malaysia); Rohaizat Baharun, Universiti Teknologi Malaysia (Malaysia)

TQoSM: Total Quality of Service Model
Zainab Aljazzaf, Kuwait University (Kuwait)

Identifying the barriers of knowledge transfer in collaborative processes of public service sector: a study of tax determination process
Mohammad Aghdasi, Tarbiat Modares University (Iran); Morteza Bazrafshan, Tarbiat Modares University (Iran); Mina Ranjbarfard, Tarbiat Modares University (Iran)

A Decision Analysis Perspectives on the Higher Education Admissions Center in Oman
mahmood Al Kindi, Sultan Qaboos University (Oman)

A Stochastic Approach to Appointment Sequencing
Ahmad Reza Pourghaderi, National University of Singapore (Singapore); Boray Huang, National University of Singapore (Singapore)

The Impact of Employee Satisfaction and Service Quality on Perceived Firm’s Performance in High Contact Service Industry
Jawaid Islam, (Pakistan); Muhammad Tasleem, NUST (Pakistan)

 
 

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