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Service Systems and Service ManagementNOTE: The author in bold is the presenter.
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Efficiently Serving Customers at a Call Center
Chih-Chin Liang, (Taiwan) |
A Development of Satisfaction-Loyalty and Reputation Relationship Model Using Performance Measurement Approach of the Private Medical Clinics’ Services
Norhayati Zakuan, Universiti Teknologi Malaysia (Malaysia); Norzaidahwati Zaidin, Universiti Teknologi Malaysia (Malaysia); Rohaizat Baharun, Universiti Teknologi Malaysia (Malaysia) |
TQoSM: Total Quality of Service Model
Zainab Aljazzaf, Kuwait University (Kuwait) |
Identifying the barriers of knowledge transfer in collaborative processes of public service sector: a study of tax determination process
Mohammad Aghdasi, Tarbiat Modares University (Iran); Morteza Bazrafshan, Tarbiat Modares University (Iran); Mina Ranjbarfard, Tarbiat Modares University (Iran) |
A Decision Analysis Perspectives on the Higher Education Admissions Center in Oman
mahmood Al Kindi, Sultan Qaboos University (Oman) |
A Stochastic Approach to Appointment Sequencing
Ahmad Reza Pourghaderi, National University of Singapore (Singapore); Boray Huang, National University of Singapore (Singapore) |
The Impact of Employee Satisfaction and Service Quality on Perceived Firm’s Performance in High Contact Service Industry
Jawaid Islam, (Pakistan); Muhammad Tasleem, NUST (Pakistan) |
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