NOTE: The author in bold is the presenter.
Service Quality Analysis with Using a Fuzzy AHP Methodology: A case study in Veterinary Hospital in Turkey Nihan Kabadayi, Business School of Istanbul University (Turkey); Birgul Kucuk Cirpin, Business School of Istanbul University (Turkey)
A Service Quality Assessment of Internet Banking of Commercial Banks in Namibia in the Absence of Face to Face Encounter Michael Mutingi, University of Johannesburg (South Africa)
An Assessment of Service Quality Delivery in Selected Local Authorities in Namibia Michael Mutingi, University of Johannesburg (South Africa)
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