Service Systems and Service Management

Effective Factors Of Customer Satisfaction In Medical Tourism Based On SERVQUAL Model And Ranking Them By Applying The TOPSIS Technique, Case study: Tehran Hotel hospital Gandhi
Parisa Romouzi kouchebagh, (Iran); Masoumeh Hossein Zadeh Shahri, Al-Zahra University (Iran); Seyed Amirhossein Alavifar, Russian State university of Tourism and Services (Russian Federation)

On the measurement of operations strategy for service firms: A Malaysian study
fazli idris, UKM (Malaysia); Jihad Mohammad, (Malaysia)

A multi depot crew routing problem for post-disaster service restoration planning
Parth Pancholi, Dalhousie University (Canada); Alireza Ghasemi, Dalhousie University (Canada)