Panel on Industry 4.0
2:30 – 4:00, Tuesday
Ts. Dr. Mehran Doulat Associate Professor of Engineering/Operations Management MBA Program Committee/Coordinator Director of Spectral Centrefor Operational Excellence Research (COER)
Sepang, Selangor, Malaysia
Director Academy of Research and Training (SART Sdn. Bhd.)
Panel Speaker I
Mr. Sanjay Nadkarni
Director of Research & Innovation
Emirates Academy of Hospitality Management (Jumeirah Group)
United Arab Emirates
Dr. Sanjay Nadkarni is the Director of Innovation & Research at the Emirates Academy of Hospitality Management, Dubai. His domain expertise is in the convergence space of Digital, Analytics & Sustainability in the service sector. Sanjay’s portfolio comprises of academic and applied research, advisory and consultancy for corporate, government and multilateral agencies, in addition to his pedagogic practice which includes visiting professorships at leading academic institutions in Asia and Europe. His professional achievements include academic awards and citations of merit. Sanjay supports social entrepreneurship and endeavors to make his research and pedagogy actionable and impact-driven to benefit industry and society. He is passionate about leveraging open data and open source platforms for the benefit of small and micro-businesses and enjoys mentoring in digital entrepreneurship.
Panel Speaker II
Satya Saurabh Khosla
Owner and Managing Director
Adimode Transnational Trading LLC
Satya Saurabh Khosla was a joint venture partner of Suzuki Motorcycle (Pvt) Ltd was Vice Chairman of the company till he sold his stake before the recession in 2008. He predicted the 2008 global economic recession in an article that was published a few days before the USA and global stock indices started falling. This article stated that USA Housing, excessive misuse of derivatives etc. will lead the global economy to a recession. The article’s mathematical calculation showed that the pain would become evident to all after December 2007. The author felt it is of more interest if a way to prevent it is pointed out. The book titled: How to Prevent Recession – using Ancient Wisdom and Management Ideas carries a Foreword by His Holiness the Dalai Lama and is reviewed by Prof Sir Cary Cooper of Manchester Business School and former Director of Indian Institute of Management, Ahmedabad – Prof Pradip Khandwalla. His Holiness the Dalai Lama concludes his review as follows: “…This is a very profound concept put in a very simple and elegant format.” In 2017 The World Economic Forum presented its report on Future of Government to every national and state government. This report lists 24 sources in its end notes. At no. 5 is the work: How to Prevent Recession – using ancient wisdom and management ideas (Author: Satya Saurabh Khosla). He has just completed a book of Essays in Mathematics, Sciences, Economics and Management and How to Prevent Recession. His Holiness the Dalai Lama concludes in the Foreword “…with a view to strengthen the economy and benefit the widest number of people, Satya Saurabh Khosla has examined how to apply ancient wisdom…”. He has been a Chief Guest and keynote speaker at international conferences. He written the course material for the World’s largest Open University, was on the Course Design Committee of the National Management Program and Member, Advisory Committee, National Conference on Government Policy and Corporate Strategy: Interlink ages – Organized by Indian Institute of Management, Ahmadabad. India. The WASC Senior College and University Commission in USA has asked for a copy of his work.
Panel Speaker III
Panel Speaker IV
Panel on Global Engineering Education
4:30 – 6:00, Tuesday
Panel Chair: Dr. Abu Masud, Wichita State University
Dr. Abu Masud, P.E.
Department of Industrial and Manufacturing Engineering
Wichita State University
Dr. Abu Masud is an emeritus professor of industrial and manufacturing engineering at Wichita State University. He was named the Boeing Global Engineering Professor at Wichita State University. Dr. Masud advanced the College of Engineering’s strategic alliances for global enrichment and experiential learning of students as well as international research collaborations and partnerships. He received Duane and Velma Wallace Outstanding Educator Award from WSU College of Engineering. Previously he was held various positions at Wichita State including dean and associate dean of graduate school (2008-2013), coordinator, college ABET affairs (2006-2008), associate dean, college of engineering (2004-2005), chair, industrial and manufacturing engineering department (1994-2004) and graduate coordinator of IME (1991-94, 1996-98, 2001-2004). Dr. Masud has engaged with various companies and governmental research centers including NASA Langley Research Center, VA, NASA/ASEE Summer Faculty Fellow (1991 and 1992), Boeing, Consulting Analyst, and Kuwait Institute for Scientific Research. He is member of Accreditation Review Council (2011-2014). Dr. Masud published book, book chapters, and numerous journal and conference papers. He is registered Professional Engineer at Kansas State. Dr. Masud is an IIE fellow. He received Ph.D. and M.S. in Industrial Engineering from Kansas State University, and B.S. in Mechanical Engineering from Bangladesh University of Engineering & Technology.
Panel Speaker I
Dr. Alaa Ashmawy
Professor and Dean
School of Engineering
American University in Dubai
United Arab Emirates
Dr. Alaa Ashmawy joined AUD in 2006 as Dean of Engineering. Prior to his appointment at AUD, he had been a tenured Associate Professor at the University of South Florida in Tampa. His expertise is in geotechnical engineering, with interests in numerical modeling of foundations and earth structures, environmental geotechnics, and soil dynamics & earthquake engineering. Dr. Ashmawy’s experience includes engineering consulting for a number of companies in the US, and a visiting professorship at the Universidád de las Americas in Puebla, Mexico. He is a licensed professional engineer in the State of Florida (USA) and an ABET Program Evaluator. He received Ph.D. in Civil Engineering from Purdue University, M.S. in Civil Engineering from Purdue University and B.S. in Civil Engineering from Alexandria University (Distinction with Honors).
Panel Speaker II
Rosemary R. Seva, Ph.D.
Professor of Industrial Engineering and
Former Dean at the Gokongwei College of Engineering
De La Salle University
Rosemary Seva is a Professor of Industrial Engineering and former Dean at the Gokongwei College of Engineering – De La Salle University, Philippines. She is the current President of three ergonomics organizations: Asian Council on Ergonomics and Design (ACED), the Southeast Asian Network of Ergonomics Societies (SEANES) and Human Factors and Ergonomics Society of the Philippines (HFESP). She also heads the Engineering Commission of the Philippine Accrediting Association of Schools, Colleges and Universities (PAASCU). She obtained her doctorate degree at the Nanyang Technological University (Singapore). She has two master’s degrees: one in Ergonomics from the University of New South Wales (Australia) and in Industrial Engineering from De La Salle University. She is an ASEAN Engineer and a Professional Industrial Engineer.
Panel Speaker III
Prof. Khaled S. El-Kilany
Professor of Industrial Engineering
Head of Department
Department of Industrial and Management Engineering
College of Engineering and Technology
Arab Academy for Science, Technology, and Maritime Transport
PO Box 1029, AbuKir Campus
Khaled S. El-Kilany is a professor of industrial engineering at the department of Industrial and Management Engineering (IME) at the Arab Academy for Science, Technology, and Maritime Transport (AASTMT), which is accredited by the Engineering Accreditation Commission of ABET since 2010. The department offers both B.Sc. and M.Sc. degrees in Industrial and Management Engineering. Prof. El-Kilany has previously been appointed as acting head of department of Industrial and Management Engineering for two years (February 2005 – February 2007) and is currently the head of department since February 2009. Prof. El-Kilany is a senior member of the IISE and is a reviewer of several journal, conferences, and textbooks.
Prof. El-Kilany has received his Ph.D. in Mechanical and Manufacturing Engineering from Dublin City University, Ireland. Having Intel Ireland as the industry research partner, his research work included modelling and simulation of automated material handling system of Intel’s wafer fabrication facility Fab24, which was the second wafer fabrication facility in the world that produces 300mm wafers. Since graduation in 1997, Prof. El-Kilany has developed extensive experiences in teaching and research within the academic and professional field of Industrial Engineering. Also, Prof. El-Kilany has almost ten years of experience in the design, development, and accreditation of undergraduate and postgraduate industrial engineering curricula. He has been directly involved in all processes required for accreditation by ISO, ABET, IMechE, IET, National Authority for Quality Assurance and Accreditation in Egypt, and the Supreme Council of Universities. He’s an editor and reviewer of several department and college self-study reports presented to different national and international accreditation bodies in the US, UK, and Egypt; has led teams across the department and college to coordinate all departments’ efforts to satisfy these bodies’ requirements; and hosted various visits by program evaluators and examiners to the department and college.
His research interests lies in the analysis and improvement of manufacturing systems performance; specifically, material flow and WIP management using discrete-event systems simulation and optimization techniques. He has supervised over 15 Masters Research students to completion and is supervising a number of PhD Research students in Ireland and the U.K.
Panel on Supply Chain Sustainability
2:30 – 4:00, Wednesday
Panel Chair: Dr. Jose Arturo Garza-Reyes, University of Derby, UK
Professor Jose Arturo Garza-Reyes, Ph.D.
Professor of Operations Management
Head of the Centre for Supply Chain Improvement
College of Business, Law and Social Sciences
University of Derby, UK
Editor-in-Chief, International Journal of Industrial Engineering and Operations Management (IJIEOM)
Dr. Jose Arturo Garza-Reyes is a Professor of Operations Management and Head of the Centre for Supply Chain Improvement at the College of Business, Law and Social Sciences, University of Derby, UK.He is actively involved in industrial projects where he combines his knowledge, expertise and industrial experience in operations management to help organisations achieve excellence in their internal functions and supply chains. He has also led and managed international research projects funded by the British Academy, British Council and Mexico’s National Council of Science and Technology (CONACYT). As a leading academic, he has published over 100 articles in leading scientific journals, international conferences and four books in the areas of operations management and innovation, manufacturing performance measurement and quality management systems. Areas of expertise and interest for Professor Garza-Reyes include general aspects of operations and manufacturing management, business excellence, quality improvement, and performance measurement. He is a Chartered Engineer (CEng), a certified Six Sigma-Green Belt, and has over eight years of industrial experience working as Production Manager, Production Engineer and Operations Manager for several international and local companies in both the UK and Mexico. He is also a fellow member of the Higher Education Academy (FHEA) and a member of the Institution of Engineering Technology (MIET).
Panel Speaker I
Dr. Sunil Luthra
Department of Mechanical Engineering
Sunil Luthra is working as an assistant professor, State Institute of Engineering and Technology (formerly known as Government Engineering College), Nilokheri, Haryana, India. He is also working as Honorary Research Fellow at Bradford School of Management, University of Bradford, Bradford, United Kingdom. He has been associated with teaching for the last seventeen years. He has contributed over 180 research papers in international referred & national journals, and conferences at international and national level. He has an excellent research track record (over 290 cumulative impact factor points; received more than 3,400 citations and H-index – 30 on Google Scholar). He has received many Awards and Honours for the research and teaching. He is as a Guest Editor of many reputed journals such Journal of Cleaner Production, Production Planning & Control, Resources Policy, Resources, Conservation and Recycling and Annals of Operations Research etc. He is reviewing papers for more 50 reputed journals. He is on editorial board of many reputed journals. He is technical committee member of various national and international conferences (ICMIE 2017, TEMSCON 2017 and IIIE conference) and delivered expert lecturers in various institutes of repute. He has published 05 books with reputed publishers such as CRC Press, Taylor & Francis Group, LLC and New Age International Publisher (P) Ltd. etc. His specific areas of interest are operation management; green supply chain management; sustainable supply chain management; sustainable consumption and production; renewable/sustainable energy technologies; circular supply chains; industry 4.0; big data analytics; internet of things and smart cities etc. in developing economies context.
Panel Speaker II
Dr. Anil Kumar
Lecturer in area of Operations, Supply Chain and Business Analytics
Centre for Supply Chain Improvement
The University of Derby
Derby, United Kingdom
Anil Kumar is a Lecturer in area of Operations, Supply Chain and Business Analytics at Centre for Supply Chain Improvement, the University of Derby, U.K. For the last eight years, he has been associated with teaching and research. He earned his PhD in Management Science from Indian Institute of Information Technology and Management, Gwalior, India. He did graduation in Mathematics (Hons) and MSc in Mathematics from Kururksheta University, India. He earned Master of Business Administration (MBA) and qualified National Eligibility Test (NET), June 2011. Anil has contributed over 40+ research papers in international referred & national journals.
Panel Speaker III
Dr. Jiří Tupa
Vice Dean for Faculty Development
Faculty of Electrical Engineering
University of West Bohemia
Pilsen, Czech Republic
J. Tupa received his MSc (2002) and PhD (2006) in Electrical Engineering from Faculty of Electrical Engineering, University of West Bohemia in Pilsen in Czech Republic. He is a Vice-dean of faculty and Senior Lecturer at Department of Technologies and Measurement. Dr. Tupa is member of executive management at Regional Innovation Centre for Electrical Engineering of the Faculty of Electrical Engineering at the University of West Bohemia in Pilsen. He is also PhD supervisor, reviewer of journal and conference publications and co-organizer of conferences.
His research interests include Business Process Management, Quality Management, Risk and Performance Management in Electrical Engineering Industry, Industrial Engineering, Electronics Manufacturing and Diagnostics, Financial and Project Management, Copyrights and patents law, information law and transfer of IPR. Jiri Tupa is responsible for several international research and development projects with industrial and University partners.
The project RiMaCon – Risk Management Software System for SMEs in the Construction Industry is one of the important international projects. This project has received funding from the European Union’s Seventh Framework Program for research; technological development and demonstration (2013-2017). The RiMaCon project’s main goal is to implement a collaborative effort to promote the sharing of knowledge and competencies in a long-term strategic research partnership around the development, testing and validation of a cost effective and user-friendly risk management system for SMEs in the construction sector.
Panel Speaker IV
Panel on Women in Industry and Academia (WIIA)
4:30 – 6:00 pm, Wednesday, March 11, 2020
Panel Chair: Ola AlZawati, Corporate Excellence Expert in Dubai Municipality, Dubai, UAE
Corporate Excellence Expert in Dubai Municipality
Ms. AlZawati is a holder of the best leader Award from King Abdullah II Center for Excellence in Government Performance and Transparency and American Society for Quality Award ASQ- senior level award for the middle east and the region in 2017. She is currently a PhD. candidate in Engineering and Engineering Management at the University of Sharjah in business excellence and holds a MSc. in industrial engineering in performance management. Besides her academic knowledge, she has a 25 years of practical experience in public sector management reforms, including strategy development and execution, services and process improvements; performance management, audits and evaluations; governance, sustainability and accountability; public sector compliance including accreditation, certification and inspection; policies and procedures manuals, auditing and quality improvements, project management; innovation assessment, quality awards assessment and management.She has several internationally published papers in the field of innovation, quality and performance management.
She also worked as consultant and assessor for different regional and international agencies such as UNDP, USAID, GIZ, UAE and Dubai PMOs, etc.
Panel Speaker III
Dr. Rehab Faraj Al Ameri
Director of National Accreditation Department
Emirate Authority for Standardization and Metrology-ESMA and
Secretory General of International Halal Accreditation Forum-IHAF
Before joining ESMA, Dr. Rehab was a Healthcare Quality Expert at Ministry of Presidential Affair, UAE, and her role was oversight hospital strategic performances & setting healthcare improvement quality strategy for all hospitals under Ministry of Presidential Affair.
From 2012 until October 2016 she was a senior specialist in Abu Dhabi Quality and Conformity Council, responsible for setting up technical requirements for related activities within Quality Infrastructure system in Abu Dhabi and ensure their competency in line with international requirements.
Before that, Dr. Rehab spent her carrier life of over 11 years in military, worked as Gastroenterology Consultant at Zayed Military Hospital in Abu Dhabi until reached rank ‘Major”. During that time, she earned her MSc in science of clinical gastroenterology and reworded with higher distinction from Queen Marry University London-UK.
Also holding a Master degree in Quality Management (MQM) as well Higher Diploma on Healthcare Quality Management from Cambridge both degrees with distinction.
Chairing Board of Directors of GCC Accreditation Center (GAC) and Board member in many organizations. Lead Emirate National Accreditation System to achieve its International recognition as the first national accreditation body in the region based on the new ISO/IEC 17011:2017 standard.
Pioneer Subject Matter Expert assessor of the 4th Generation Government Model for Excellence Award Programs – UAE, Innovation Award, Emiratization Award and many others.
She Won the honor ship Medal for the best serving officer by UAE GHQ and the ADQCC “AL Shara Excellence Award” for the distinguish project team of 1st PT for Inspection Body in lifting equipment worldwide in corporation with LEEA 2015
Lead the project of Medical Laboratory Technical Requirements based on ISO15189 which approved to be the main technical requirements in UAE for accreditation of medical lab. An active member in many technical quality-working group within UAE like (National agenda of Healthcare, international Quality policy improvement by USAID) as well as regional and international speaker.
Panel Speaker II
Engineer Rab’ah Mufleh Al-Ajarmeh
Jordan Institute for Public Administration
Rab’ah enjoys 31 years of experience. She has a Bsc. In Chemical Engineering. She started her career in 1987 at the Ministry of Industry and Trade and continued at the Jordan Standards and Metrology Organization “JSMO” until 2008, after that she moved to work with the private sector as a consultant and expert on different projects funded by USAID focusing on enhancing business environment and strengthening of governmental organizations performance. Rab’ah worked in the fields of excellence, institutional enhancement and organizational transformation. She is a certified EFQM lead assessor, quality manager, and lead auditor; she worked as an assessor for different excellence award programs in Jordan and the UAE. She has expertise in different areas including policies & legislation development, project management, strategic planning, public sector governance, business process reengineering, innovation, sustainability & business continuity. She has extensive corporate building capacity experience including the development of training packages and learning initiatives with an understanding of global best practices in standardization, conformity assessment and excellence development. Rab’ah volunteer as a board member for the Jordan Society for Quality; a society focusing on promoting Quality and Excellence in Jordan. She is also a member of different societies working on social development.
Panel Speaker III
Fatima Butti Al-Muhairi
Director of Investment and Social Responsibility Department
Community Development Authority
Fatima Butti Al-Muhairi is a strategic expert in social responsibility and community development. A leader who has an innate intelligence and a challenging spirit, proven capabilities in transforming strategic plans into reality and played a distinctive role in strategic planning in all Federal and local government sectors and contribute to the application and development of standards that distinguish a number of sectors, including the development of the social sector in the Emirate of Dubai. She works in the Community Development Authority in the field of social welfare and community development for a period of seven years during which she held several leadership positions such as a director of Department of Financial Benefit Management and a director of the Department of Investment and Social Responsibility was keen to seek financial support and aid from various private and public entities. Aside from her work in the government sector, she volunteered to work for a non-profit organization that seeks to support excellence and achieve quality in the private sector, which is the Dubai Quality Group which was established in 1994. She studied Higher Diploma in Business Administration at the Higher Colleges of Technology for female students in Dubai and completed a bachelor’s degree in the college in the same specialization and after that she got a master’s degree in global business management from the University of Wollongong Australian and is about to complete a PhD in social innovation.
Panel Speaker IV
Dr. Nita Sukdeo
Full Time Senior Lecturer in Quality and Operations Management
BTech Quality Programme Manager
Department of Quality and Operations Management
University of Johannesburg
Gauteng, South Africa
Dr. Nita Sukdeo is currently a full time senior lecturer in the field of Quality and Operations Management, and the BTech Quality programme manager, in the Department of Quality and Operations Management, at the University of Johannesburg, Gauteng, South Africa. She obtained a Masters in Quality from the Durban University of Technology and a PhD in Engineering Management from the University of Johannesburg. She is an emerging young researcher in the field of total quality management and operations management. Her field of expertise also include quantitative analysis, quality management systems, quality auditing and risk assessment. She is a qualified Lead Auditor, proficient in ISO standards and certification. She is one of the directors of the Society for Operations Management in Africa (SOMA), as well as a professional member of the South African Society for Quality (SASQ).
Panel on Lean Six Sigma
2:30 – 4:00, Thursday
Panel Chair: Steven Sibrel, Harman / Becker, Novi, Michigan, USA
Senior Supplier Quality Manager
Harman / Becker
Novi, Michigan, USA
Professional Development Chair and Past Chair – ASQ Greater Detroit
Steve Sibrel is a business process improvement trainer, coach and auditor with over 35 years of experience in the business and manufacturing world. He is currently working as Senior Supplier Quality Manager at Harman International, a manufacturer of audio and infotainment systems for consumer, professional, and automotive industries, with well-known brands such as JBL, Lexicon, Crown, Infinity, Mark Levinson, Becker and Harman-Kardon. Previously he held a number of engineering and management positions in diverse industries at Applied Materials (Semiconductor), NEC (Telecommunications) and Texas Instruments (Military). He has conducted over 200 supplier audits in North America, Europe, and Asia and is a Lead Auditor for ISO/TS16949, ISO9001, ISO13485, ISO17025, and 21CFR820. He has been the Chair for Professional Development for the ASQ Detroit section since 2008. He received the Distinguished Service Award in 2008 and the Leadership Award in 2013 from ASQ. Current ASQ Certifications held are Six Sigma Black Belt, Quality Engineer, Quality Inspector, Quality Auditor, and Manager of Quality/ Organizational Excellence. He is an adjunct facility member at Macomb Community College. Steve has a BSEE degree from Rose Hulman Institute of Technology and an MSEE degree from Southern Methodist University.
Panel Speaker I
Dr. Souraj Salah
Process Improvement Manager
Abu Dhabi Port
Dr. Souraj Salah is currently a full time Process Improvement Manager at Abu Dhabi Ports. He is an adjunct professor at Abu Dhabi School of Management and also at Hamdan Bin Muhammad Smart University (Teaching courses like: Japanese Quality, Quality Tools and Techniques, TQM Fundamentals, and Operations Management). He has over twenty years of industrial engineering experience in the logistics, contracting, services and manufacturing sectors. He earned his PhD from the University of New Brunswick in Canada. He published one book on integrated company-wide management system and more than twenty papers in various international journals and conference proceedings. He conducted benchmarking studies with General Electric and Boeing. He is also certified as a Black Belt by the Juran Institute and as a Lean Six Sigma Master Black Belt by Johnson Controls International in the USA and by Alignment Strategies in Canada. He is also certified as a Quality, Health, Safety, and Environment Management Systems (ISO 9001, ISO 14001, OHSAH 18001) Lead-Auditor by Beareau Veritas. Dr. Souraj won the United Arab Emirates Quality-professional-Award by the American Society for Quality (ASQ) in 2015.
Panel Speaker II
Quality Indeed Consulting Ltd.
Abu Dhabi, United Arab Emirates
Member, Board of Directors, Dubai Quality Group
Sunil is a leading management professional with over 35 years of experience in TQM, Business Excellence, Corporate Governance, Strategy deployment, Re engineering, Service excellence in diverse industries such as e-Government, Social Housing, Manufacturing, Services, Healthcare, Oil & Gas, Banking, Education, etc.
He has a successful track record of transforming/ building organizations which are highly customer focused, continually improving & differentiated in market place for excellence. Some of his leadership roles are:
- Addressed conferences locally, regionally & globally – UAE, Sweden, Mauritius, India, Indonesia, Azerbaijan, Bahrain, Nigeria, Slovenia, etc.
- International Consultant – Quality & Excellence, United Nations
- CEO of Quality Indeed Consulting.
- Member of the Board, Dubai Quality Group, 2019-2021.
- Member of the Board, American Society for Quality, 2016-2017. 1st from MENA.
- Recipient, ASQ Lancaster Medal, 2015, 1st in MENA in 30 years.
- Author, Business ExcellenceAwards – Strategies for Winning”
- Fellow, American Society for Quality (ASQ). 1st in GCC. (2009)
- Jury member, Dubai Quality Award, Sheikh Khalifa Excellence Award
- Invited by United Nations to participate in international conferences on public services, innovation, governance, UN SDGs 2030
- Champions United Nations Sustainable Development Goals 2030
- Presented and published 50 + technical papers and case studies in journals & conferences.
Sunil has trained thousands of professionals in Excellence, Customer Experience, Management Systems, Service Excellence, Benchmarking, Business Process Management etc.
He has helped many organization to implement Quality & Excellence frameworks such as EFQM/ UAE 4th Generation Excellence Model/ United Nations Public Service Award/ Lean to enhance performance and create a culture of excellence, continual improvement and customer service. Sunil has travelled all over the world on motorcycle. He lives in United Arab Emirates.
Panel Speaker III
Dr. Saso Krstovski, MBB
Lean Manufacturing Coach /Six Sigma Master Black Belt
Van Dyke Transmission Plant
Ford Motor Company, Michigan, USA
Dr. Saso Krstovski works for Ford Motor Company – Van Dyke Transmission Plant as a Lean Manufacturing Coach and Six-Sigma Master Black Belt. With over twenty years of service with Ford Motor Company, Dr. Krstovski has held a multitude of engineering assignments, which includes time working as a Test Engineer, Launch Test Engineer, and Electrical Control Engineer. During his time with Ford Motor Company, Dr. Krstovski has worked in several plant environments and skill teams such as Dearborn Tool & Die Plant, Information Technology, and has held front-line supervision roles managing hourly UAW-Ford production employees. This exposure to new work concepts within Ford has allowed Dr. Krstovski to amass a holistic approach to engineering. As such, Dr. Krstovski has gained an extensive understanding of the Six-Sigma methodologies. As a detail oriented and data-driven engineer, Dr. Krstovski is an invaluable contributor to Ford Motor Company. He is highly distinguished and skilled with problem identification and resolution to avoid time and cost expenditures. Dr. Krstovski recently joined Lawrence Technological University as an Adjunct Professor and is currently teaching in the Engineering Department. Dr. Krstovski’s research interests lie in the area of System Optimization. He continues to collaborate actively with researchers at several universities. Dr. Krstovski provides guidance globally to doctoral candidates on dissertation direction. He graduated from Lawrence Technological University with a Doctorate of Engineering in Manufacturing Systems (DEMS). In addition, to his doctorate degree, Dr. Krstovski has a Masters in Electrical Computer Controlled Systems and a Bachelor’s of Science in Electrical Engineering from Wayne State University. Dr. Krstovski has authored several publications and scientific articles on various engineering topics.
Panel Speaker IV
Dr. Fawzi Bawab, CSSMBB, CQM/OE
Partner and Senior Consultant
Meirc Training and Consulting
Dr. Fawzi is a senior quality and strategy consultant with over 30 years’ experience in Canada and the Middle East in the fields of TQM, Excellence models and various ISO models (I9001, 14001, 16949) and Lean Six Sigma. He holds a PhD in Lean Six Sigma from Edinburgh Business School at Heriot-Watt University in the UK. He has conducted over 400 external ISO audits for organizations in different sectors worldwide. Fawzi has also trained and coached thousands of participants in different quality and continual improvement fields. He is a frequent keynote speaker at universities, professional conferences and corporate meetings. Fawzi has been involved in the implementation of more than 300 projects in areas of quality, excellence, Lean and Six Sigma resulting in savings exceeding USD 30 million.
Building on his former experience with KPMG, BSI and IBM, Fawzi continues to support and coach organizations in achieving their business objectives through various training, coaching and consulting assignments focusing on business process improvement. His areas of competence include corporate quality systems, Six Sigma (black belt, green belt, champion), Lean, ISO, strategic quality planning, TQM, process improvement, leadership, Statistical Process Control (SPC), performance management and strategic management. Fawzi is a Certified Six Sigma Master Black Belt (CSSMBB) and a Kaplan-Norton qualified strategy practitioner. He is also a senior member of the American Society for Quality (ASQ), the American Institute of Industrial Engineers (IIE) and the American Society for Engineering Management (ASEM). He is also an ASQ Certified Manager of Quality/Organizational Excellence and a certified training Practitioner (CTP™) from the Institute of Performance and Learning, Canada.
Executive Committee Member- Continuous Improvement Subgroup, Dubai Quality Group
Team Leader – UAE Innovation Awards
Compliance Analyst, DP World
Senior Assessor- TAQDEER Awards
Sheikh Khalifa Excellence Award Senior Assessor, Abu Dhabi Chamber of Commerce and Industry
Judge, ASQ – International Team Excellence Awards
Dubai, United Arab Emirates
Neetu Choudhary is a Continuous Improvement Leader with over 18 years of experience in Business Excellence, Quality Improvements, Strategy, Risk Management, IT Service Management, Project Management. She holds a Master’s degree in Computer Application with honours. She is an ASQ Certified Six Sigma Black Belt practitioner, EFQM certified Assessor, CMMI Associate, ISACA Certified in the Governance of Enterprise IT (CGEIT), ISO 9001-2015 Certified Lead Auditor and Certified in ITIL 4 Foundation. Neetu is a passionate author and has published multiple articles on Quality, Six Sigma, Business Excellence, Presentation Skills, Risks Management in international journals along with blogging on “Peace through Parenting”, Compassion, World Peace, Human Awareness and Conscious Parenting for the benefit of wider society.
Neetu has presented papers & has been speaker at international conferences like ASQ- American Society of Quality, CSQ- Canadian Society of Quality, ISACA South Africa, ISACA Euro Geneva. She has been recognized as Top Rated Speake.
She is the Deputy Team Leader for Dubai Quality Awards, Team Leader for UAE Innovation Awards, Senior Assessor for Dubai SMART Industry Awards by Dubai Government, TAQDEER Awards for labourers by Dubai Government and Sheikh Khalifa Excellence Award by Abu Dhabi Government. She has been Communication Chair for ASQ Local Member Community UAE Chapter, participated in the panel of judges for the International Business Excellence Awards, ASQ – ITEA International Team Excellence Awards and Stevie Awards for Sales and Customer Service. Neetu is Executive Committee Member of Dubai Quality Group CIS group and has been in Jury Panel at Continual Improvement Symposium for Kaizen, Six Sigma, Best Practices, Happiness, and Innovation. Neetu has successfully formed and lead teams of Quality professional to implement various quality initiatives including CMMI Maturity Level 3-4 framework, ITIL, Six Sigma, Lean, EFQM, Integrated Risk Framework. She has been Assessment Team Member (ATM) for SCAMPI- Class A Appraisal. Her hands on experience to various quality frameworks and models like EFQM, ITIL, ISO 20000-1, ISO 27000, Cobit, TMMi, Project Management Office, Six Sigma, Lean, Balanced Score Card, Strategy, KPIs and Emotional Intelligence etc. makes it obvious for her to see a bigger picture holistically along with the minute details to integrate different approaches for the excellence.
Panel on Healthcare Systems
4:30 – 6:00, Thursday
Dr. Mohammad T. Khasawneh, Ph.D.
Professor & Chair, Systems Science and Industrial Engineering
Associate Director, Watson Institute for Systems Excellence
Director, Healthcare Systems Engineering Center
Graduate Program Director, Executive Master of Science in Health Systems
Thomas J. Watson School of Engineering and Applied Science
State University of New York at Binghamton
Binghamton, New York 13902, U.S.A.
Dr. Mohammad Khasawneh is a Professor and Chair of Systems Science & Industrial Engineering at Binghamton University. He received his Ph.D. in Industrial Engineering from Clemson University, South Carolina, in August 2003, and his B.S. and M.S. in Mechanical Engineering from Jordan University of Science and Technology, Jordan, in 1998 and 2000, respectively. Dr. Khasawneh’s research is focused on healthcare systems engineering, operations management, and data science. Dr. Khasawneh currently serves as Associate Director for the Watson Institute for Systems Excellence (WISE), an institute for advanced studies that generates 2.5-3 million US$ in research funds annually. In addition, he currently serves as the founding director of the Healthcare Systems Engineering Center, an organized research center (ORC) at Binghamton University.
Since 2003, Dr. Khasawneh has been leading a wide spectrum of projects with U.S. hospital systems that focus on applied research in the areas of healthcare systems engineering, operational excellence, and data science. His health systems engineering center generates over one million US$ annually in sponsored research from various healthcare and hospital systems. Building on a successful research program and an academic concentration/minor, at the graduate/undergraduate levels, Dr. Khasawneh developed a 12-month Executive Master of Science with a Health Systems Concentration, which has been offered in Manhattan since 2013. He has also been instrumental in developing a new M.S. degree program in Healthcare Systems Engineering. Over the years, Dr. Khasawneh presented his research at various national and international conferences, including China, India, Mexico, Jordan, Korea, Thailand, Japan, Turkey, Indonesia, and Canada. Dr. Khasawneh’s research activities thus far have led to 50+ refereed journal articles, 100+ conference articles, one patent, and two new invention disclosures. In addition, his sponsored research efforts thus far have resulted in over ten (10) million US$ in external funding and over 39 million US$ in software/equipment grants.
In 2006, Dr. Khasawneh received a U.S. Air Force Summer Faculty Fellowship to evaluate the use of multi-sensory cues to improve the landing of unmanned aerial vehicles. In 2009, he received another fellowship from the U.S. Air Force Office of Scientific Research to design ergonomic computer workstations for very large displays. Dr. Khasawneh received the State University of New York (SUNY) Chancellor’s Award for Excellence in Teaching in 2011, the University Award for Outstanding Graduate Director in 2015, and the University Award for Excellence in International Education in 2016. He is a member of the Alpha Pi Mu and Alpha Epsilon Lambda honor societies. Dr. Khasawneh was also recently honored with the Diplomate status with the Society for Health Systems (SHS), a professional society within the Institute of Industrial and Systems Engineers (IISE) that supports the industrial engineeringprofession and individuals involved with improving quality and productivity within healthcare. Dr. Khasawneh also holds an honorary visiting professor position with the Industrial Engineering Department at Hebei University of Technology in Tianjin, China.
Dr. Abdelaziz BERRADO
Full Professor and Chair
Industrial Engineering Department
Ecole Mohammadia d’Ingénieurs
Mohammed V University, Rabat, Morocco
Abdelaziz BERRADO is a Professor and Chair of Industrial Engineering in EMI School of Engineering at Mohamed V University in Rabat. He holds a Ph.D. in Decision Systems and Industrial Engineering from Arizona State University and an M.S. and a B.S./M.S. from San Jose State University and Ecole Mohammadia d’Ingénieurs school of Engineering, respectively. His research and teaching interests are focused in the areas of Data Science, Industrial Statistics, Operations and Supply Chain Modelling, Planning and Control with applications in healthcare systems and other industries. He focuses on developing frameworks, methods and tools for systems’ diagnostics, optimization and control with the aim of operational excellence. Dr Berrado’s work has led to several research papers and conference articles with local and international funding. In addition to academic work, he interacts with different Industries in the areas of Performance Management, Operations and Supply Chain Management, Machine Learning and Quality Engineering. He reviews for many journals and is member of INFORMS, IEOM and IEEE. Previously, he was also a senior engineer at Intel.
Dr. Mohamed Adel Serhani
Full Professor and the Assistant Dean for Research and Graduate Studies
College of Information Technology
United Arab Emirates University
Al Ain, UAE
Mohamed Adel Serhani is currently a Full Professor and the Assistant Dean for Research and Graduate Studies at the College of Information Technology, United Arab Emirates University, UAE. He received the Ph.D. degree in computer engineering from Concordia University, Canada, in 2006, and the M.Sc. degree in software engineering from the University of Montreal, Canada, in 2002. His research interests include smart connected health, non-invasive smart health monitoring, cloud for data intensive e-health applications, and services, SLA enforcement in cloud data centers, cloud federation and monitoring, Big Data quality assessment, and web services applications. Dr. Serhani has a large experience earned through his involvement and management of different R&D projects for the past 14 years. He served on several organizing and Technical Program Committees, including for instance thee IEEE DEST, IEEE WiMob, IEEE IWCMC, WMNC, NDT and IIT. He delivered several keynote speeches, distinguished seminars, and tutorials in respected international conferences and events. He is the program Co-chair of the upcoming International Conference on Web Services (ICWS’20) which will be held this June, 2020 in Honolulu, Hawaii, USA. He was the program Co-chair of the IEEE conference on Innovations in Information Technology (IIT’13), Chair of IEEE Workshop on Web service (IWCMC’13), Chair of IEEE workshop on Web, Mobile, and Cloud Services (IWCMC’12), and Co-chair of International Workshop on Wireless Sensor Networks and their Applications (NDT’12). Dr. Serhani has published over 120 refereed publications including conferences, journals, a book, and book chapters.
Mohammad Mehedy Masud, Ph.D.
College of IT
United Arab Emirates University
Al Ain, UAE
Dr. Mohammad Mehedy Masud is currently an Associate Professor at College of Information Technology (CIT) at United Arab Emirates University (UAEU). Prior to joining UAEU in January 2012, Dr. Masud worked at the University of Texas at Dallas as a Research Associate for 2 years. He received his Ph.D. degree in Computer Science from University of Texas at Dallas, USA, in December 2009. Dr. Masud’s research interests include Big Data mining, data stream mining, machine learning, healthcare data analytics and e-health. His research also contributes to cyber security (network security, intrusion detection, and malware detection) using machine learning and data mining. He has published more than 50 research articles in high impact factor journals including IEEE Transactions on Knowledge and Data Engineering (TKDE), Journal of Knowledge and Information Systems (KAIS), and top tier conferences including IEEE International Conference on Data Mining (ICDM). His is the lead author of the book “Data mining tools for malware detection” and the principal inventor of a US Patent. He is the principal investigator of several prestigious research grants funded by government and private funding organizations.
Ma. Janice J. Gumasing
School of Industrial Engineering and Engineering Management
Prof. Ma. Janice J. Gumasing, PIE is a Professor of School of Industrial Engineering and Engineering Management at Mapua University. She has earned her B.S. degree in Industrial Engineering and Masters of Engineering degree from Mapua University. She is a Professional Industrial Engineer (PIE) with over 15 years of experience. She is also a professional consultant of Kaizen Management Systems, Inc. She has taught courses in Ergonomics and Human Factors, Cognitive Engineering, Methods Engineering, Occupational Safety and Health and Lean Manufacturing. She has numerous international research publications in Human Factors and Ergonomics. Her research papers have been awarded as Best Track Paper in 2014 IEOM International Conference in Bali, Indonesia; 2018 IEOM European Conference in Paris, France; 2019 International Conference on Industrial Engineering and Applications in Tokyo, Japan; and 2019 International Conference on Management Science and Industrial Engineering in Phuket, Thailand. She has also been awarded as Woman in the Industry and Academe during the 2019 International Conference of Industrial Engineering and Operations Management (IEOM) held in Bangkok, Thailand.
Md. Haider Ali Biswas
Professor, Mathematics Discipline
Science Engineering and Technology School
Dr. Md. Haider Ali Biswas is currently affiliated with Khulna University, Bangladesh as a Professor of Mathematics under Science Engineering and Technology School and he served as the Head of Mathematics Discipline from 2015 to 2018. Prof. Biswas obtained his B Sc (Honors) in Mathematics and M Sc in Applied Mathematics in the year 1993 and 1994 respectively from the University of Chittagong, Bangladesh, M Phil in Mathematics in the year 2008 from the University of Rajshahi, Bangladesh and PhD in Electrical and Computer Engineering from the University of Porto, Portugal in 2013. He has more than 20 years teaching and research experience in the graduate and post-graduate levels at different public universities in Bangladesh. He published three books, three book chapters and more than 100 research papers in the peer reviewed journals and international conferences. Prof. Biswas has worked at several R & D projects in home and abroad as PI and/or Researcher, particularly he is conducting different research projects funded by the Ministry of Science and Technology, Bangladesh, University Grants Commission of Bangladesh and The World Academy of Science (TWAS), Trieste, Italy. His present research interests include Optimal Control with Constraints, Nonsmooth Analysis, Mathematical Modeling, Mathematical Biology and Biomedicine, Epidemiology of Infectious Diseases. He is the life/general members of several professional societies and/or research organizations like Bangladesh Mathematical Society (BMS), Asiatic Society of Bangladesh (ASB), Institute of Mathematics and its Applications (IMA), UK, European Mathematical Society (EMS) and Society for Mathematical Biology (SMB). Dr. Biswas was the General Secretary of Mathematical Forum Khulna in 2013-2015. Dr. Biswas organized several national and international seminars/workshops/conferences in home and abroad and he has been working as editor/member of editorial boards of several international peer-reviewed journals. Professor Biswas contributed as Keynote/Invited/Plenary/Panel speaker at several international conferences/seminars/workshops in home and abroad. Professor Biswas has been nominated as the Member of the Council of Asian Science Editors (CASE) for 2017-2020 and the Associate Member of the Organization for Women in Science for the Developing World (OWSD) since 2017. Recently, Professor Biswas has been elected as a Member of Executive Committee of Bangladesh Mathematical Society (BMS) for the year 2020-2021, and also nominated as the Associate Editor of the international journal GANIT- an official journal of Bangladesh Mathematical Society (BMS) for the year 2020-2021. Dr. Biswas has been nominated as a Member of Executive Committee of the IEOM Society, Bangladesh Chapter and also serving as the Treasurer of the IEOM Society, Bangladesh Chapter. He is also serving as the Faculty Advisor of the IEOM Society Khulna University Chapter. Professor Biswas is presently serving as the President of Bangladesh Society for Mathematical Biology (BSMB) for the year 2020-2021.