19th IEOM Industry Solutions and Industry 4.0
Singapore, March 10, 2021
IEOM Industry 4,0 will have a dedicated focus on:
- Internet of Things (IoT)
- Artificial Intelligence (AI)
- Big Data
- Data Analytics
- Modeling, Simulation & Visualization
- Industrial Automation
- Integrated Systems
- Manufacturing Execution Systems
- Digital Factory
- Digital Twin
- Digital Manufacturing
- Smart Mobility and
- related topics
IEOM Industry Solutions sessions will showcase the industrial case studies and their impacts of the industrial solutions using IE / OM tools and techniques (lean, six sigma, FMEA, simulation, design of experiments, optimization, TOC, PLM, CAE, statistical analysis, safety, reliability, etc). IEOM 2021 Singapore Conference will have a dedicated session for the Industry Solutions where distinguished practitioners provide their presentations including their experiences and journey to be successful. Thirty six featured speakers will be from various part of the world to address industrial challenges and opportunities for continuous improvement and sustainability.
Each speaker needs to submit a title of the talk, abstract and a short bio as well as power point presentation prior to the conference. All will be included in the 11th Annual Singapore Conference proceedings.
If you are interested to be an industry speaker, please contact firstname.lastname@example.org for details.
Each Speaker needs to register for the 2021 IEOM Singapore Conference. Please register online: https://www.xcdsystem.com/IEOM/attendee/index.cfm?ID=ax32KF2
Distinguished Industry Speakers
Wednesday (March 10, 2021)
Session I: Industry 4.0 (Room – 1)
Session Chair: Paul W Bradley, Caprica International, Singapore
8:00 – 9:40 am (Tuesday, March 10)
8:00 – 8:20 am (Wednesday, March 10)
Richard J. Sherman
Supply Chain Centre of Excellence
Tata Consultancy Services (TCS)
Austin, Texas, United States
“ecosystem commerce” leveraging Business 4.0 technologies
Rich Sherman is an internationally recognized author and thought leader on trends and issues across supply chain management. He currently serves as Senior Fellow, Supply Chain Centre of Excellence, Tata Consultancy Services (TCS). His book Supply Chain Transformation: Practical Roadmap for Best Practice Results (Wiley, 2012) has received praise by practitioners, academics, and non-supply chain executives as a great read on business transformation. As a research director, he successfully launched the supply chain advisory services for AMR Research (now Gartner) and led in the development of the SCOR® model, founding the Supply Chain Council, and serving on its Board. Mr. Sherman has served on the working committees for several industry initiatives including DAMA/Quick Response, Efficient Consumer Response (ECR), and Collaborative Planning, Forecasting, and Replenishment (CPFR). Throughout his career, Mr. Sherman has held senior management positions with visionary technology firms such as EXE, Syncra, and Numetrix, and marketing leading corporations such as Microsoft, Information Resources (IRI), Mercer Management Consulting, Digital Equipment Corporation (DEC), and Unisys. He has contributed scores of articles and speaks frequently on supply chain trends and models. Rich received his BA and MA from Notre Dame.
8:20 – 8:40 am (Wednesday, March 10)
Ts. Dr. Fairul Anwar Abu Bakar Phd Engineering Technology (Manufacturing)
Senior Lecturer, Quality Engineering Section / Head of Postgraduate Section
Universiti Kuala Lumpur (UniKL), Malaysian Institute of Industrial Technolgy (MITEC)
Professional Technologist (Malaysian Board of Engineering Technology, MBOT) PT18050805
Chartered Professional Member (Chartered Quality Institute, CQI, United Kingdom) MCQI 6034604
Despite the role as a Senior Lecturer in Universiti Kuala Lumpur (UniKL) MITEC in Quality Engineering, most of the contributions focused to build the future technologist in Engineering Technology field. Play a position as Industrial Training Coordinator for UniKL-MITEC since 2010 in providing continuous sustainability of university-industry linkages and collaboration. Previous position was Section Head of Quality Engineering Section and currently hold a post as Head of Postgraduate Section at UniKL-MITEC. Expert subjects thought at UniKL-MITEC; Lean Six Sigma (Certified Trainer from Motorola University, Master Black Belt, UniKL), Design of Experiment (DOE), Taguchi Methods (Shin Taguchi – UTM), Statistical Quality Control (SQC/SPC), Quality Tools and Improvement Methods (QC Tools, FMEA etc.) and Innovative and Creative Circles (ICC). Completed PhD in Engineering Technology (Manufacturing), focus on Lean Six Sigma deployment for SME using Technology Acceptance Model (TAM). Holdings a Master Degree in Technology Management and graduates in Industrial Science (Mathematics) discipline from Universiti Teknologi Malaysia (UTM).
Received professional certification from Chartered Quality Institute (CQI), United Kingdom as Certified Quality Practitioner (CQP) and certified Professional Technologist (Ts.) from Malaysian Board of Engineering Technology (MBOT). Besides, he also a member of Malaysian Society for Engineering and Technology (MySET).
With Certified Train the Trainer (TTT) from Malaysian Institute of Management; he managed to developed and successfully conducted the training and consultancy to internal / external organization in the field of QCC / ICC, Lean Office Management, Lean Healthcare and customize teambuilding with interactive hands-on activities / simulations. Successfully accomplished several Lean Six Sigma and QCC/ICC projects at DRB-HICOM Automotive, Faber Group Berhad (UEM Group), Panasonic AV, PSB Decoration (Nusajaya). Appointed as sole consultant by PEMANDU, Prime Minister Department (Public Service Delivery Transformation – PSDT), to roll-out Lean Healthcare & Lean Agile program among all state hospital (under Ministry of Health) throughout Malaysia since 2013 with splendidly applied at 4 pilot hospitals; HSA & HSI, Johor Bahru, HTAR, Klang and Hospital Kuala Lumpur (HKL) and continuous leverage at all state hospitals around Malaysia.
Prior to join academic field, he had around 9 years vast experienced in manufacturing industry from multi-national company i.e. Hewlett-Packard, Western Digital, Flextronics and Brother which mostly expertise in quality, production, industrial engineering, maintenance and NPI department.
8:40 – 9:00 am (Wednesday, March 10)
Kar Heng LEE
TBSS Center for Electrical and Electronics Engineering, Singapore
Cong Ty TNHH Cong Nghe va Giam Sat Radar TBSS, Vietnam
Being an Engineerpreneur in Vietnam as a Singaporean
Dr LEE KH is an Engineer turned Entrepreneur, he founded TBSS companies from 2012 in Singapore and started a company in Ho Chi Minh City from 2013. Today, TBSS Radar Technology and Surveillance Company Limited in Ho Chi Minh City has delivered 1 coastal surveillance radar, 9 vessel traffic radars, 2 radar training systems and security and surveillance systems in Vietnam, TeamTBSS had also implemented surveillance-related projects in Cambodia, Myanmar and Pakistan. Lee’s company also assists Singaporeans and foreigners to acquire business licenses, set up and operate their businesses in Vietnam. TBSS also designs, develops and deliver customised professional courses in Radar, EW, Entrepreneurship and Kids Development courses and talks in Asia-Pacific Region.
Dr LEE is certified to teach in Higher Education by the Staff Education and Development Association, UK. He taught Communications Engineering specialization subjects and supervised Final Year Project students with various universities such as the SIM University, University of Newcastle, James Cook University, University of Southern Queensland, RMIT University, Northumbria University and Edith Cowan University undergraduate and graduate programs. Dr LEE had developed Wireless and Optical Communication Systems course materials for the SIM University. He is appointed a Senior Adjunct Lecturer by the Edith Cowan University based in Singapore to ensure smooth running of the Bachelor of Engineering courses in Singapore. LEE is also a Keysight Certified Expert.
Lee had served as a Chairman and Secretary in the Education Chapter, IEEE Singapore Section. Currently, Lee is serving in the board of Vietnamese Association in Singapore as the Senior Advisor for Science and Technology and as an Advisor in the Vietnam Chamber in Singapore. He is a School Advisory Committee member of Henry Park Primary School appointed by the Ministry of Education. Dr Lee is also the Founding President of the Association of Old Crows (an Electronic Warfare Professional Association), Singapore Chapter. Lee graduated from NUS with Master of Engineering and Bachelor of Technology (Hons) degrees. Dr Lee also holds a Master of Science from the University of Sheffield and a Ph.D in Engineering Management.
Dr Lee has published over 50 papers in International conferences and research programs. He had presented papers on Antennas, Electronic Warfare, Radar, Training and Entrepreneurship internationally in Washington DC, Hawaii, Beijing, Chongqing, Maldives, Taiwan, Hong Kong, Bangkok, Philippine, Italy, Switzerland, Indonesia, Malaysia and Singapore. He had also been appointed to Program or Technical Committee in several international conferences including the IEEE TALE.
9:00 – 9:20 am (Wednesday, March 10)
Paul W Bradley
Chairman and CEO
Paul W. Bradley has been involved in supply chain management and international business throughout his entrepreneurial career spanning senior leadership positions in global companies, the creation of 5 start-up companies and participating in the successful launch of two IPO’s. He has established new business entities in China, South East Asia, India and the United States. Mr. Bradley is the CEO of Caprica International. He previously served as President of Arshiya Limited headquartered in India (publicly traded on the Bombay Stock Exchange), creating the first FTWZ Logistics Parks in the country’s history integrated with a private rail network of 19 trains, logistics and SCM services and a technology solutions company. He also served as Managing Director of IDS International (a member of the Li & Fung Group, publicly traded on the Hong Kong Stock Exchange). He is also a CEO Mentor and advises new Tech Ventures in Asia. He currently serves on the Singapore (Asia) Advisory Board of Ecole Hoteliere de Lausanne; Emeritus Council Member of Supply Chain Asia; Strategic Advisor to Gray International; and on the Industry Advisory Board of the S.P. Jain School of Global Management. He is also involved with new technology ventures and previously served as an Advisory Board Member of the Kairos Society, ASEAN Region; on the Executive Leadership Council of the Thunderbird School of Global Management (ASU); and several other business and government advisory boards. He is a Fellow of the Chartered Institute of Logistics and Transport, London; a Senior Fellow of Supply Chain Asia, Singapore; and a Certified Professional Logistician of CILT.
Mr. Bradley received his MBA Degree in International Management from the Thunderbird, School of Global Management. He was selected by the World Economic Forum as one of the forty “New Asian Leaders” at an award ceremony presented by His Majesty King Abdullah II of Jordan and was selected as “Asian Supply Chain Manager of the Year” by Lloyds FTB Publications. He previously worked in NYK Line, APL, the U.S. Senate and the British House of Commons and has served on several Singapore Government Advisory Committees. He is a frequent speaker at global conferences and universities, has written published articles and has been interviewed by Newsweek, Fox Television, the Economic Times of India, the Business Times of Singapore, Excellency Magazine in the UAE, Supply Chain Vietnam and other podcasts and global media.
Session II: Industry Solutions (Room – 1)
Session Chair: Dr. Murphy Choy, SSON Analytics, Singapore
1:00 – 2:40 pm (Wednesday, March 10)
1:00 – 1:20 pm (Wednesday, March 10)
Lean Six Sigma Master Black Belt and Scrum Master
Continuous Improvement Coach
Ashwini Sharma is a seasoned professional in BFSI and Minerals & Resources industries, focusing most of his career in building and leading major transformation initiatives. He has 19 yrs of experience in successfully designing and driving cross-geographical Change programs and delivering Significant bottom-line results in large complex and matrixed organizations. Ashwini’s early training in Engineering and Business Administration, combined with his professional training in Lean Six Sigma set him up for his career in leading large scale Transformation and Change.
Ashwini has managed to continue to reinvent himself and keeps himself relevant to the needs of the business world. In the 2000’s he dove into Six Sigma and then Lean and Lean Sigma to help organizations reduce variation and waste, which is still so prevalent. And most recently he has trained himself as an Agile coach and applied his skillsets in driving Change globally within the Technology Function of BHP; equipping the Digital Workforce with Change capabilities to make the organization truly Agile and focused on customer requirements.
Over his career, he has delivered more than $210 mn in benefits across the firms he has worked for. He has coached and mentored more than 40 of his own staff and more than 300 change professionals to help and support them in achieving their career objectives.
1:20 – 1:40 pm (Wednesday, March 10)
Hirishegan Karuneswaran an intrapreneur, and a passionate social tech-startup enthusiast who is a graduate in Business Information Systems from the University of Westminster, United Kingdom.
During his course of study, he has co-founded a blockchain-based digital certificate publishing startup, “Verify” which focuses on reducing the carbon footprint to fight against climate change and He supported as a business consultant for Sri Lanka’s first BaaS startup Niftron (Pvt) Ltd. He also contributed as a co-chairperson of Sri Lanka’s first-ever inter-university startup battle to cultivate the seeds of the startup in the minds of Sri Lankan undergraduates.
His passion for tech and new business has shoved Hirishegan to publish his first academic paper at the 10th IEOM conference and has delivered inspirational talks as a guest speaker for both local and international tech events. Moreover, Hirishegan is one of the very few students at the Informatics Institute of Technology who holds Prof. Andrew Linn and Dr. Peter Bonfield Student Volunteering Appreciation under the CSR category from the University of Westminster for the year 2017 and he also got shortlisted as one of the national finalists of Global Student Entrepreneur Award 2020, Sri Lanka. His research interests include Digital transformation, Entrepreneurship, Strategic planning, Growth hacking, and Digital businesses.
1:40 – 2:00 pm (Wednesday, March 10)
Dr. Murphy Choy
Director of Operations and Technology
Certified Advanced Programmer for SAS V9
Certified Basic Programmer for SAS V9
DataShaping Certified SAS Professional
Dr. Murphy Choy, Director of Technology and Operations. Doctorate in Professional Studies (PW), Business Analytics, Middlesex University, London; M.Sc in Finance, University College Dublin & B.Sc Statistics, National University Singapore.
Dr. Murphy is an experienced analytics specialist with extensive experience in risk analytics, marketing analytics, social media and Big Data analytics. He has extensive experience in developing new techniques and models to achieve business objectives in real world application. He is also passionate about lifelong learning and is an active contributor to several international publications.
2:00 – 2:20 pm (Wednesday, March 10)
Lean Transformation and Innovation Center (LTIC)
Singapore Institute of Technology
Title of Presentation: Challenges of leading Lean transformation in SMEs (small medium enterprises)
Mark is based in the Lean Transformation and Innovation Centre (LTIC), Singapore Institute of Technology (SIT) since 2016 and is responsible for delivering training and improvement projects to various industries, from SMEs (small medium enterprises) to MNCs across multiple sectors ranging from engineering, logistics, professional services, F&B and healthcare .He is a certified Black Belt and conducted public and corporate workshops for various process improvement methodologies ranging from Lean, Six Sigma, Design Thinking to Scrum.
In addition to his work with the industries, Mark contributes articles regularly on innovation and productivity to ASME Entrepreneur Digest and participated in roundtable discussions. Mark is also actively involved as guest lecturer with undergraduate engineering students in modules such as Statistical Process Control (SPC) and Project Management.
Mark holds a Master of Engineering in Electrical and Electronic Engineering from Nanyang Technological University (NTU). He started his career in 2001 with semiconductor firm, Micron, specializing in high technology high volume process optimization before branching to transactional service-related improvements with General Electric and Xerox. He had more than 15 years’ experience in operational excellence role before joining Singapore Institute of Technology.
2:20 – 2:40 (Wednesday, March 10)
Tan Mei Fang (Ms)
B.Eng (NUS, Singapore), MBB (MA, USA), PMP (USA), PROSCI (USA), Member of ISSSP (USA)
Six Sigma Master Black Belt
Lecturer, Lean Consultant and Coach
Lean Applications in Healthcare
Mei Fang is a passionate Master Black Belt with 20 years of experience in the fields of Organizational Development, Management Consultancy and Project Management. As an experienced consultant and trainer, Mei Fang excels at understanding complex operational details, analyzing process efficiencies and driving pragmatic solutions for her clients. She spearheaded multiple Lean healthcare projects and was responsible to provide consultancy, training and facilitation for MOHH and its related clusters and operators to adopt lean design for healthcare facilities ranging from polyclinics, acute hospitals to nursing homes. Her efforts enabled transformative changes resulting in enhanced guidelines for future healthcare facilities. For a Clinical Diagnostics MNC, Mei Fang set up and led the consultancy for a new business area in providing Software-as-a-Service in the digital oncology space for the Asia Pacific region. Her clients included hospitals and clinical laboratories in the region. She was part of National University Health System overseeing the clinical operations of all public primary care clinics in the western region of Singapore. Mei Fang was invited to speak at various international Conferences, Workshops and Public Agencies to share case studies and applications of Lean and Six Sigma methodologies in Healthcare and Construction sectors.
Session III: Industry Solutions (Room – 1)
Session Chair: Technologist Dr. Edly Ferdin Ramly, EFR Certification, Malaysia
3:00 – 4:40 pm (Wednesday, March 10)
3:00 – 3:20 pm (Wednesday, March 10)
Dr. Edly Ferdin Ramly
Johor Bahru, Malaysia
Presently Dr. Edly Ramly is Certification Director and Lead Auditor for various certification schemes including ISO/TS16949. Apart from auditing, he is currently Business Excellence Assessor, Exemplar Global Lead Auditor trainers for Quality (ISO9001. Environment (ISO14001) and Safety (ISO45001) management system. Dr. Ramly actively conducting research, consultation and trainings to local and multi-national companies that seek operational improvement and breakthrough. His industrial experience was in the automotive industry. During his stayed with the TRW Automotive, he was tasked with the responsibility of promoting and implementing Lean and Six-Sigma within the Organization. Due to his extensive exposure in Lean and Six-Sigma Management System, he was invited by Malaysia Productivity Corporation (MPC) and Asia Productivity Organization (APO) to conduct training in the area of Lean and Six-Sigma implementation. Dr. Ramly graduated from University of Bradford, UK with Bachelor Degree in Manufacturing System with Management. He then furthered his studies at Sheffield Hallam University, UK and awarded with a Master Degree of Science in Engineering with Management and Ph.D. from Universiti Tun Hussein Onn, Malaysia.
3:20 – 3:40 pm (Wednesday, March 10)
Mr. Mohd Zaki Tumijan
Trainer / Consultant / Auditor
Jan 2019 – Current : Associate Industrial Trainer / Lead Auditor on Quality, Environmental, Occupational Safety & Health Management System
Collaborate and extensively involved assist clients on Integrated Management System and management practices such as Corporate Social Responsibilities and had acquired hands-on experiences in collaboration with EFR Certification, UTM and NMIT in various areas and aspects of managing EOSH in electro-manufacturing, plastic molding, coating and plating, healthcare, construction, oil plantation and various industries.
3:40 – 4:00 pm (Wednesday, March 10)
Dr. Kamarizan Kidam
UTM Skudai, Johor Bahru, Malaysia
Dr. Kamarizan Kidam is a director for Unbox Resources andlecturer at the Department of Chemical Engineering, Faculty of Chemical and Energy Engineering, Universiti Teknologi Malaysia (UTM) since 2004. He received his PhD from Plant Design Research Group, Aalto University School of Chemical Technology, Finland in December 2012. He started his academic career in UTM since 2001. Dr. Kamarizan is noted as an innovative, energetic, versatile lecturer, and currently active in developing a new methodology for accident prevention through design, enhancement of process safety and safer chemical plant design. He also involved in developing new methodology for inherently safer process equipment design and user-friendly system. He has published more than 20 journals and conference papers on process safety and design.
Previously, Dr. Kamarizan is an occupational safety and health practitioner and a competent person as Safety and Health Officer under OSHA 1994. He has more than 7 years working experience mainly as SHE Engineer in petrochemical processing facilities and expose to latest legislation and standard. His expertise covers risk management, loss prevention and safe by design. In addition, he has experienced in development, management, implementation and administration on all matters related to occupational safety, health and environment. He has been involved in the training and consulting of OSHA and have conducted more than 30 in-house and public training programs. Currently, Dr. Kamarizan is a secretary for the Faculty’s OSHE.
4:00 – 4:20 pm (Wednesday, March 10)
Mr. Hood Atan
Exergy Management Consultant
IATF Auditor for Afnor Certification, France
Mr. Hood Atan graduated from University of Technology Malaysia with Bachelor in Mechanical Engineering. He then furthered his studies at University of Technology Malaysia for Master in Engineering-Industrial Engineering and Doctor of Philosophy: Industrial Engineering and Operations Management. Hood has been actively involved in the field of Continual Improvement activities since the beginning of his tertiary education. Having worked as a Quality Engineer, Quality Manager, Quality and Environmental Management Representative for numerous years from bottom, middle and to top management, Mr Hood brings along with him a wealth of regional knowledge and experience to share. With his more than 16 years’ experience in Quality and Business management system, he has conducted various training and workshop in the area of workplace improvement, QS-9000 and 7 packs standard requirements, ISO/TS 16949 standard, variation and waste reduction, and practical problem-solving techniques including statistical tools. His industrial experience was in the automotive industry. During his stayed with the TRW Automotive and previous company, he was tasked with the responsibility of promoting and implementing VDA 6.3, QS-9000, IATF 16949, ISO14001 ISO 13485, EN16001, ISO 50001, OSHAS 18001 & ISO 45001 management system and Lean & Six Sigma within the Organization. Besides, he also responsible for supplier audit either local or oversea such as Vietnam, Thailand, Singapore, Indonesia, China and India. Presently Mr. Hood Atan is a full time trainer, auditor and management consultant in the fields of Quality, Health & Safety, Energy and Environmental Management system.
4:20 – 4:40 pm (Wednesday, March 10)
Largest Bigdata Consulting Organization in ASIA
Prasanna carries close to 17 years of work experience and played a multifaceted role in the areas of Innovation, Digital Transformation, Robotics process automation, Process Re-engineering, Program Management, Key account management, Quality & Consulting, at the leadership level with Country-level management responsibilities.
He has worked for multiple industries like Automobile, Banking, IS&IT, BPO, Global financial shared service centers with a proven track record of cross-pollinating the best practices across industries and quick learner in understanding the nuances and success factor in a shorter span of time.
He has worked on the direct roles of Philips, Accenture, Infosys, Renault Nissan, and UBS, to name the few Global fortune 500 companies and for their clients managing the stakeholders across the geographies of APAC, US & Europe.
4:40 – 5:00 pm (Wednesday, March 10)
Model Development in the area of Enterprise Risk Analytics
BNY Mellon Poland
The Journey to Economic Supply Chain Risk Capital
Kamil Mizgier works as Group Manager, Model Development in the area of Enterprise Risk Analytics at BNY Mellon, where he spearheads the development of risk models for informed decision making. Previously he was a Senior Quantitative Analyst at Credit Suisse, where he led a risk methodology development team. Until 2016, he was a Senior Researcher in Supply Chain Management at ETH Zurich, where he worked on research projects with firms like SAS Institute and Zurich Insurance. Prior to this role, he gained professional experience as a risk modeling and analytics specialist at UBS and business analyst at Aduno Group. He published more than 20 peer reviewed and practitioner articles on supply chain and operational risk management, supply chain networks and economic risk capital. He obtained a MSc degree in Applied Physics from the Warsaw University of Technology and a PhD in Supply Chain Management from the Department of Management, Technology and Economics at ETH Zurich.
Session IV: Industry 4.0 Panel (Room – 1)
5:00 am – 6:45 pm (Wednesday, March 10)
“Quality 4.0 Practices, Challenges, and Opportunities in Industrial Enterprises”.
Ts. Dr. Mehran Doulat
MBA Review Committee/Coordinator
Xiamen University Malaysia (XMUM)
Director of Centre for Operational Excellence Research (COER)
Editorial Advisory Board for the International Journal of Industrial Engineering and Operations Management (IJIEOM)
Dr. Mehran Doulat is an Associate Professor of Operations and Quality Management and MBA program Review Committee/Coordinator. He holds a Bachelor of Science in Engineering; double Master’s Degrees in Engineering Management (MEM) and Quality Management (MQM) and a PhD from University of Wollongong, Australia. Dr. Doulat has completed 2 years Post-Doctoral Fellowship in the area of Innovation and Performance Excellence. Dr Doulat spent more than 15 years in industries, holding various executive and managerial roles in QA/QC, performance measurement, business excellence and benchmarking. He is a certified EFQM Excellence Assessor and a “TRADE” Certification Best Practice Benchmarking from Global Benchmarking Network (GBN). He served as a Senior Assessor for the Dubai Quality Award (DQA) program since 2007. He has also been actively involved in a number of academic–industrial projects and research in United States, Canada, Australia, New Zealand, United Kingdom, Japan, Singapore, Malaysia, India, and UAE. Dr. Doulat has been working as a visiting professor and Associate Researcher at University of Wollongong, Australia, National University of Singapore, Meiji University, Japan, Universiti Teknologi Malaysia, Massey University, New Zealand and Xiamen University, China.
Panel Speaker I
Dr. Nigel Grigg
Professor of Quality Systems
Head of Department of Operations and Engineering Innovation (OEI)
School of Engineering and Advanced Technology
Massey University, Palmerston North, New Zealand
Associate Editors of Journal of Total Quality Management & Business Excellence, Taylor & Francis Publishing
Dr. Nigel is the Professor of Quality Systems, and leads and the Department of Operations and Engineering Innovation (OEI) within the School of Engineering and Advanced Technology at Massey University, Palmerston North, New Zealand. Dr. Nigel undertakes teaching, research and consultancy across the disciplines of industrial design and innovation, operations management, supply chain management, quality systems, and information technology applications to operations. Dr. Nigel’s particular specialism is quality systems, including business process improvement, statistical quality control, six sigma, lean, Business Excellence, service quality, research methods and structural equation modelling. He applies mathematical and statistical methods within operations management, particularly to the management and control of product, service quality and supply chain systems. His recent research projects include developing a performance measurement framework for national health care, applying lean thinking within a horticulture setting, and examining the role of national culture as a mediating influence on ‘standardised’ management and improvement frameworks such as ISO 9001, Six Sigma, and lean. Dr Nigel served as Associate Editor of Journal of Total Quality Management & Business Excellence, Taylor & Francis Publishing since 2014.
Panel Speaker II
Dr. Matthew Pepper
School of Management, Operations and Marketing
University of Wollongong (UOW), New South Wales, Australia.
Editorial Advisory Boards for the International Journal of Lean Six Sigma, the Journal of Manufacturing Technology Management. and International Journal of Information and Operations Management Education
Dr Matt pepper is currently a Senior Lecturer within the School of Business, Faculty of Business and Law, at the University of Wollongong Australia. Matt sits on the editorial advisory boards of a number of academic journals, including the Journal of Manufacturing Technology Management, International Journal of Lean Six Sigma and the International Journal of Information and Operations Management Education. Within the faculty of Business and Law, his teaching responsibilities include supply chain management and strategy at both undergraduate and postgraduate levels.
Matt’s core research interests lie in the application of systems thinking to supply chain disruption, performance management and continuous improvement in the public sector. Most recently, his work has focused on engaging with public sector organizations to develop appropriate performance measurement and management strategies.
Matt has currently supervises a number of industry based candidates in these areas of interest and has been an external examiner for a number of PhD theses.
Panel Speaker III
Dr. Azmawani Abd Rahman
School of Business and Economics
Universiti Putra Malaysia (UPM)
President of Research and Education at the Malaysia Franchise Association (MFA)
Former Director of Corporate Strategy and Communication Office UPM
Former Deputy Director of Research Management Centre UPM
Dr. Azmawani Abd Rahman is a Professor at the School of Business and Economics Universiti Putra Malaysia (UPM). She holds a Bachelor of Science in Finance from the University of South Alabama (United States) and a Ph.D. in Operations and Technology Management from Aston University, United Kingdom. Previously, she served as Director of Corporate Strategy and Communication Office UPM, where she was responsible for various university main functions such as public and media relation, university rankings and ratings, and university strategic directions and key performances. Prior to that, she was a Deputy Director at UPM Research Management Centre, Head of Department and Deputy Dean at the Faculty of Economics and Management, UPM. Azmawani actively collaborates with the industry through her involvement as an advisor, assessor, consultant, and trainer. She is currently a president for the Research and Education committee at the Malaysia Franchise Association (MFA). She has made more than 50 appearances in the mainstream media (newspaper, television, radio) through her writing and comments. She published in more than 150 articles in Scopus and ISI cited journals and books. Azmawani was appointed as an official case writer for Malaysia Productivity Corporation Business Excellence Award and Chief Minister Industry Excellence Award.
Panel Speaker IV
Dr. Mat Naim Abdullah
Faculty of Built Environment and Surveying
Deputy Director, UTM Centre for Quality and Risk Management
Universiti Teknologi Malaysia (UTM)
Dr Naim’s holds a BSc. in Quantity Surveying from University of Glasgow Caledonian, United Kingdom. He has a Master of Engineering in Construction and PhD in Facilities Management, both from Universiti Teknologi Malaysia. His specialisation is in the area of Project Management, Facilities Management and Quality Management System. He is also a certified trainer for Safety Course and a Certified Quality Auditor. Prior to joining Universiti Teknologi Malaysia he was with the construction industry for 20 years working in various fields and positions such as quantity surveyor for consulting firm and contract manager for local and international construction companies. He had also served as a Manager at the Construction Industry Development Board Malaysia. He also had his own business in safety and quality in construction between 2001 to 2005. In 2006 he joined Universiti Teknologi Malaysia and currently an Associate Professor at the Department of Real Estate, Faculty of Built Environment and Surveying. He is also seconded as a Deputy Director at the UTM Centre for Quality and Risk Management.
Session V: Industry Solutions
7:00 pm – 9:00 pm (Wednesday, March 10) – Room 1
Chair: Dr. Saso Krstovski, Ford Motor Company, Michigan, USA
7:00 pm – 7:20 pm, Wednesday, March 10 (Singapore Time)/ 8:00 am – 8:20 am (Michigan time)
Senior Supplier Quality Manager
Novi, Michigan, USA
Professional Development Chair and Past Chair – ASQ Greater Detroit
Steve Sibrel is a business process improvement trainer, coach and auditor with over 35 years of experience in the business and manufacturing world. He is currently working as Senior Supplier Quality Manager at Harman International, a manufacturer of audio and infotainment systems for consumer, professional, and automotive industries, with well-known brands such as JBL, Lexicon, Crown, Infinity, Mark Levinson, Becker and Harman-Kardon. Previously he held a number of engineering and management positions in diverse industries at Applied Materials (Semiconductor), NEC (Telecommunications) and Texas Instruments (Military). He has conducted over 200 supplier audits in North America, Europe, and Asia and is a Lead Auditor for ISO/TS16949, ISO9001, ISO13485, ISO17025, and 21CFR820. He has been the Chair for Professional Development for the ASQ Detroit section since 2008. He received the Distinguished Service Award in 2008 and the Leadership Award in 2013 from ASQ. Current ASQ Certifications held are Six Sigma Black Belt, Quality Engineer, Quality Inspector, Quality Auditor, and Manager of Quality/ Organizational Excellence. He is an adjunct facility member at Macomb Community College. Steve has a BSEE degree from Rose Hulman Institute of Technology and an MSEE degree from Southern Methodist University.
7:20 – 7:40 pm, Wednesday, March 10 (Singapore Time)
Obaidul Gani, MSIE, P.E, CSSBB, CLE
Director of Operations & Manufacturing
Gainesville, Florida, United States
Title: Challenges & Opportunities for Business Transformation within BioTech & BioPharma Industries
Obaidul Gani (goes by “Gani”)- is the founder & CEO of CIBEx (Continuous Improvement for Business Excellence), which is a Business Excellence, and Operations & Supply Chain Management Consulting firm that also offers Executive & Leadership development Training to drive people, process, technology and organizational Business Transformation. He is also a Fellow at IndustryX based out of Wayne State University in Detroit, MI, USA. Gani’s focus is in the Healthcare Industry, which includes Biomedical, Biotech/ Biopharma and Clinical organizations as well as Startup companies. He brings nearly 20+ years of industry experience prior to CIBEx- four years in the US Automotive industry (in Detroit, MI area), and fifteen years in the FDA-Regulated HealthCare industry. His areas of interest include application of Operational Excellence in therapy and drug development, manufacturing process development, technology transfer for clinical applications, therapy commercialization and End2End Supply Chain integration in the Biotech, Biopharma and other HealthCare industries.
7:40 – 8:00 pm, Wednesday, March 10 (Singapore Time)
Ts. Dr. Mehran Doulat
MBA Programme Review Committee/Board
Xiamen University Malaysia (XMUM)
Head of SPECTRAL Centre for Operational Excellence Research (SP-COER)
Editorial Advisory Board for the International Journal of Industrial Engineering and Operations Management (IJIEOM)
Title: Sustainable Supply Chain Management (SSCM) Practices: Insights from Malaysian Non-Manufacturing Industries
Dr. Mehran Doulat is an Associate Professor of Operations and Quality Management and MBA programme Review Committee. Apart from academics, he is also co-founder and head of SPECTRAL Centre for Operational Excellence Research (SP-COER). He holds a Bachelor of Science in Engineering; double Master’s Degrees in Engineering Management (MEM) and Quality Management (MQM) and a PhD from University of Wollongong, Australia. Dr. Doulat has completed 2 years Post-Doctoral Fellowship in the area of Innovation and Performance Excellence. Dr Doulat spent more than 15 years in industries, holding various executive and managerial roles in QA/QC, performance measurement, business excellence and benchmarking. He is a certified EFQM Excellence Assessor and a “TRADE” Certification Best Practice Benchmarking from Global Benchmarking Network (GBN). He served as a Senior Assessor for the Dubai Quality Award (DQA) program since 2007. He has also been actively involved in a number of academic–industrial projects and research in United States, Canada, Australia, New Zealand, United Kingdom, Japan, Singapore, Malaysia, India, and UAE. He is a registered professional member of ASQ, AOQ, JUSE, MPC and GBN. Dr. Doulat has been working as a visiting professor and Associate Researcher at University of Wollongong, Australia, National University of Singapore, Meiji University, Japan, Universiti Teknologi Malaysia, Massey University, New Zealand and Xiamen University, China.
8:00 – 8:20 pm, Wednesday, March 10 (Singapore Time)
Eng. Kenn Wong, BEE, PgDip MBA
Regional Sales Manager, Asia Pacific Region
ESW Vision GmbH, Malaysia
Title: An exploration of the organisational excellence architecture required to support an award-winning business excellence journey.
Mr. Kenn Wong is currently attached to ESW Vision GmbH a French medical device company producing dry eye management devices as the area sales manager for Asia Pacific region. Mr. Wong started his carrier as a service engineer in the analytical chemistry industry and then moving into the healthcare industry dealing with sleep
medicine and surgical devices as an application specialist and product trainer. As part of career advancement, Mr. Wong was offered a marketing and commercial role with an optical company covering the Malaysian market. Later, he moved up the corporate ladder covering the commercial activities regionally. Mr. Wong holds a Bachelor degree in Electrical Engineering (BEE) from the University of Herdfordshire, UK, and a Postgraduate Diploma (PgDip) in Biomedical Engineering from Keele University located in Staffordshire, UK. He is currently conducting a research on Sustainable Supply Chain Management (SSCM) amongst Malaysian Non-Manufacturing Industries as part of his MBA research project.
8:20 pm – 8:40 pm, Wednesday, March 10 (Singapore Time)
Atif Baig, MBA
The Centre for Organisational Excellence Research (COER)
Palmerston North, New Zealand
Mr. Atif Baig is a Research Associate at the Centre for Organisational Excellence Research (COER), Massey University, New Zealand. Before joining Massey University. Atif worked for the banking industry for over 15 years with leading financial institutions including Citigroup and Barclays Bank PLC, where he was involved in different organisational performance improvement initiatives. With his industry experience and learnings, Atif is keen to help organisations to improve their business productivity and achieve sustainable value for their shareholders. Atif holds a postgraduate (MBA) degree from the University of Warwick, UK. He is currently doing his PhD and investigating Business Excellence (BE) models from an implementation viewpoint.
8:40 pm – 9:00 pm (Singapore Time) / 9:20 – 9:40 am (Michigan Time)
Dr. Saso Krstovski, MBB
Lean Manufacturing Coach /Six Sigma Master Black Belt
Van Dyke Transmission Plant
Ford Motor Company, Michigan, USA
Dr. Saso Krstovski works for Ford Motor Company – Van Dyke Transmission Plant as a Lean Manufacturing Coach and Six-Sigma Master Black Belt. With over twenty years of service with Ford Motor Company, Dr. Krstovski has held a multitude of engineering assignments, which includes time working as a Test Engineer, Launch Test Engineer, and Electrical Control Engineer. During his time with Ford Motor Company, Dr. Krstovski has worked in several plant environments and skill teams such as Dearborn Tool & Die Plant, Information Technology, and has held front-line supervision roles managing hourly UAW-Ford production employees. This exposure to new work concepts within Ford has allowed Dr. Krstovski to amass a holistic approach to engineering. As such, Dr. Krstovski has gained an extensive understanding of the Six-Sigma methodologies. As a detail oriented and data-driven engineer, Dr. Krstovski is an invaluable contributor to Ford Motor Company. He is highly distinguished and skilled with problem identification and resolution to avoid time and cost expenditures. Dr. Krstovski recently joined Lawrence Technological University as an Adjunct Professor and is currently teaching in the Engineering Department. Dr. Krstovski’s research interests lie in the area of System Optimization. He continues to collaborate actively with researchers at several universities. Dr. Krstovski provides guidance globally to doctoral candidates on dissertation direction. He graduated from Lawrence Technological University with a Doctorate of Engineering in Manufacturing Systems (DEMS). In addition, to his doctorate degree, Dr. Krstovski has a Masters in Electrical Computer Controlled Systems and a Bachelor’s of Science in Electrical Engineering from Wayne State University. Dr. Krstovski has authored several publications and scientific articles on various engineering topics.
Session VI: Diversity and Inclusion Panel sponsored by Ford Motor Company
9:00 pm – 10:30 pm (Wednesday, March 10) – Room 1
Professor Cecilia Nembou
President and Vice-Chancellor (Retired)
Divine Word University
Papua New Guinea
Professor Cecilia Nembou was the President and Vice Chancellor of the Divine Word University (DWU) in Papua New Guinea, and Professor of Higher Education Leadership and Management. She is based in Port Moresby and supervises the leadership and management functions of the DWU Port Moresby campus as well as the rest of DWU system across 5 campuses. She holds a BSc in Mathematics from the University of Papua Guinea (1975), MSc in Operational Research from the University of Sussex (UK, 1978) and PhD in Operations Research from the University of New South Wales (Sydney, Australia, 1992). She has held various academic and senior management positions at the University of PNG, University of Wollongong in Dubai and at the Divine Word University over a period spanning 40 years. Professor Nembou’s research interests include, systems thinking, strategic planning, leadership and management, and analytics in higher education.
Professor Nembou is a regular member of INFORMS and member of the IEOM Technical Committee. She has served on various committees and Councils of Universities as well as on Boards of State Statutory organizations, and Boards of commercial and non-government organizations in Papua New Guinea. She is a former Head of Mathematics Department, Executive Dean of the School of Natural and Physical Sciences, Pro Vice Chancellor Planning and Development and Acting Vice Chancellor at the University of Papua New Guinea; Academic Registrar and Senior Lecturer at the University of Wollongong in Dubai, and Deputy President of the Divine Word University. She commenced her new role as President and Vice Chancellor of DWU on 20 January 2016.
Panel Speaker I
Dr. NG Szu Hu
Associate Professor and Acting Head
Department of Industrial Systems Engineering and Management
National University of Singapore
Szu-Hui Ng received the PhD degree from the Department of Industrial and Operations Engineering at the University Michigan. She is currently an associate professor and acting head in the Department of Industrial and Systems Engineering at the National University of Singapore. Her research interests include quality engineering, design of experiments, and simulation. She has published a number of papers in these areas.
Panel Speaker II
Dr. Hannelie Nel
Senior Lecturer, Postgraduate School of Engineering Management
Faculty of Engineering and the Built Environment
University of Johannesburg
Dr Hannelie Nel is an Academic in the Postgraduate School of Engineering Management at the University of Johannesburg. She holds a Doctorate in Engineering Management, a Master of Science Degree in Industrial Engineering and a Bachelor’s Degree in chemical Engineering. She has twenty years’ experience in both industry and academia and her work entails business and education strategy development; the design, implementation and costing of business and quality management systems; training and education; business research systems; process improvement; and gender advancement in engineering.
Panel Speaker III
Dr. Ho Hwi Chie, M.Sc.
Dean, Binus Aso School of Engineering (BASE)
Bina Nusantara University (Binus)
Binus Aso School of Engineering
BASE Campus, Jl. Alam Sutera Boulevard No. 1
Tangerang, Banten 15325, Indonesia
Hwi Chie Ho is Dean of Binus School of Engineering and Professor in Industrial Engineering at Bina Nusantara University, and has been teaching and publishing researches associated with ergonomics, quality, and industrial psychology. She is a member of the Institute of Industrial and Systems Engineers (IISE), Human Factors and Ergonomics Society (HFES), and American Psychology Association (APA). She has also served as the faculty advisor of the newly established IISE BINUS University Student Chapter # 716 that has earned Gold Award in three consecutive years since the establishment.
Panel Speaker IV
Jihong Yan, Ph.D.
Professor in Industrial Engineering
Deputy Dean of School of Mechatronics Engineering
Head of intelligent Manufacturing Scientific Research Team
Harbin Institute of Technology
Jihong Yan is a Professor (since 2005) in Industrial Engineering at Harbin Institute of Technology (HIT), she is also the deputy dean of School of Mechatronics Engineering and head of intelligent manufacturing scientific research team at HIT. She received her PhD from Harbin Institute of Technology. Then she joined Tsinghua University, the University of Wisconsin, and Pennsylvania State University as a postdoctoral researcher. Dr. Yan is the director of National High-end Equipment Manufacturing Virtual and Simulation Experiment Teaching Center, head of Research Oriented Teaching Innovation Team for High-end Equipment Manufacturing of the Ministry of Industry and Information Technology of China, vice chairman of Production System Special Committee of Chinese Mechanical Engineering Society, and chairman of Industrial Engineering Professional Committee of the Mechanical Engineering Society of Heilongjiang Province. Her main area of research is industrial big data, sustainable manufacturing, intelligent logistics and advanced maintenance of machinery. As a PI, Dr. Yan has worked on and accomplished 15 projects in intelligent manufacturing and sustainability related areas, funded by the NSF of China(NSFC), NSF-NSFC joint-project funding, National key R&D plan project funding, National High-tech project funding, National “863” project funding, EU EPSRC project funding, High-tech funding from industries, and so on. She has authored and co-authored over 100 research papers and published 3 books, two papers were ranked ESI high cited articles. Currently there are 17 professors and engineers with her research team, the team dedicates to theoretical research and system implementation in the fields of intelligent operation optimization theory and methods of manufacturing systems, manufacturing IoT technologies and devices, and equipment health monitoring, etc.
Panel Speaker V
Birmingham, Michigan, United States
Hajj Flemings was one of eight entrepreneurs selected for CNN’s Black in America 4: The New Promised Land: Silicon Valley documentary with Soledad O’Brien.
During the documentary, he began to understand the real meaning of the term ‘meritocracy.’ He recognized that lack of access in the technology space created a permanent underclass in communities of color. That experience changed the course of his life.
Hajj is the founder of Brand Camp® University, an educational platform preparing people for the future of work. In 2017 he launched Rebrand Cities, a global civic design initiative with the audacious goal of getting 10,000 businesses online and eradicating the digital divide.
He has worked with clients including Cadillac, Walt Disney, AT&T, WordPress.com, Pitney Bowes, Pfizer, the Detroit Lions, and the U.S. Department of Defense.
He has had the privilege of being an invited speaker at Harvard University, Iowa State University, University of Michigan—Ross School of Business, Davidson College, among others; as well as being featured in the Wall Street Journal, TechCrunch, Mashable, and CNN Tech Money on the subjects of startups, digital technology, and branding.
Hajj Flemings earned a Bachelor of Science degree In Mechanical Engineering from Michigan Technological University and a Master’s degree in Business Administration from Lawrence Technological University.
In his free time, Hajj enjoys training for his next half marathon, as well as spending time with his wife and daughter in the Detroit metro area.
Panel Speaker VI
Professor Donald M. Reimer
Director of Membership and Chapter Development – IEOM Society
President, The Small Business Strategy Group, Detroit, Michigan, USA
Adjunct Faculty – A. Leon Linton Department of Mechanical Engineering
Lawrence Technological University, Southfield, Michigan, USA
Donald M. Reimer is an adjunct faculty at the A. Leon Linton Department of Mechanical Engineering in College of Engineering at Lawrence Tech in Southfield, Michigan. He coordinates the Certificate of Entrepreneurial Engineering Skills. Mr. Reimer holds a Bachelor of Science degree in Industrial Management from Lawrence Technological University and a Master of Arts degree in Political Science from University of Detroit/Mercy. He is a Certified Management Consultant with over 35 years of experience in working with closely-held businesses. He has taught courses in entrepreneurship, strategic management, corporate entrepreneurship and innovation for engineers. Mr. Reimer is a member of the Lawrence Tech Kern Campus Committee, Coordinator of the Lawrence Tech Innovation Encounter. He is faculty Advisor of the Collegiate Entrepreneurs’ Organization. Mr. Reimer serves as a Kern Fellow of The Kern Family Foundation, Co-Direct of the Coleman Fellows Program, member of the National Collegiate Entrepreneurs’ Organization Faculty Advisory Council and is a member of the American Society of Engineering Education. He has operated his own consulting company – The Small Business Strategy Group for 23 years. He published numerous articles on small business, entrepreneurship and strategic thinking. He has received several awards and recognition by local, state and federal agencies for his work in entrepreneurship and minority business development. Mr. Reimer served as member of the Minority Economic Development Committee of New Detroit. Mr. Reimer is member of the Small Business Advisory Council of the Detroit Regional Chamber of Commerce. Mr. Reimer is a member of Advisory Board of the Milwaukee Junction Small Business Assistance Center. He is also a member of the Applied Innovation Alliance. Mr. Reimer serves as a KEEN Fellow for The Kern Family Foundation and is a member of United States Association of Small Business and Entrepreneurship.
Past IEOM Industry Solutions Events
- 2015 Orlando Industry Solutions Speakers
- 2015 Dubai Industry Solutions Speakers
- 2016 Kuala Lumpur Industry Solutions Speakers
- 2016 Detroit Industry Solutions Speakers
- 2017 Bogota, Colombia – Industry Solutions Speakers
- 2017 Bristol, UK – Industry Solutions Speakers
- 2017 Rabat – Industry Solutions Speakers
- 2018 Pretoria – Industry Solutions Speakers
- 2018 Washington DC – Industry Solutions Speakers
- 2018 Paris – Industry Solutions Speakers
- 2018 Bandung – Industry Solutions Speakers
- 2019 Riyadh – Industry Solutions Speakers
- 2019 Toronto – Industry Solutions Speakers
- 2019 Pilsen – Industry Solutions Speakers
- 2019 Bangkok – Industry Solutions Speakers
- 2020 Dubai – Industry Solutions Speakers
- 2020 Detroit – Industry Solutions Speakers
- 2020 Harare
- 2021 Singapore
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